We have 2 shipping options:
Standard – £4.99
Standard delivery is sent via Royal Mail tracked 24-48 hour.
Delivery times are at time of dispatch, not at time of order
Express – £9.50
Express delivery is sent on a next day service via Parcelforce
Delivery times are at time of dispatch not time of order.
** Please note, we aim to dispatch items as quickly as possible, if you urgently require an item, please call us on 01234 480808 to check stock availability.**
** Next day delivery service with the courier is not guaranteed. Any delays whilst in the hands of the courier are out of our control, but we will do our best to assist with any issues that may arise. **
** All overseas orders, including Ireland, will need to be quoted manually to find the best courier rates for your area, please call or email us for help with this. **
** Couriers don’t deliver items on weekends, unless a weekend delivery fee is paid **
We hope that you are happy with your purchase, however we know that sometimes you will need to return an item. (This shall not affect your cancellation rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, please see below). We are happy to offer an exchange or refund on unused items returned within 28 days. If the item is faulty we are happy to offer a refund or exchange where available.
Please note: It is your responsibility to cover the cost and insurance (where appropriate) of the return delivery. If you are returning an item that is out of the 28 day return policy, it may be subject to a 20% re-stocking fee.
If you have brought an item with a surcharge, please follow the steps below:
- Package the item in bubble wrap and ensure it is in a sealed box
- Put your name somewhere on the box or a copy of the invoice inside
- Call us to arrange collection (collection fee will apply)
- OR return to our address via a method of your choice
- AVA Leisure, Easistore Crawley, Maidenbower Business Park, Balcombe Road, RH10 7ZJ
- Once the item is received, a refund is processed and takes maximum 5 days to hit your bank
- The refund will be processed back to the method of payment on original order