Frequently Asked Questions

What if my item is faulty?

In the unfortunate event that an item is faulty, we are happy to offer a refund or exchange where available within 365 days. Please print our returns form here.

What if I need to return an item?

We hope that you are happy with your purchase, however we know that sometimes you will need to return an item. If you are unhappy with the goods for any reason, please return your item to us with your receipt or fill out the this form. (This shall not affect your cancellation rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, please see below). We are happy to offer an exchange or refund on unused items returned within 14 days. Please print our returns form here.

Why do I need to provide you with a chassis number?

Sometimes we require a chassis number. This is to help us identify what part would fit best with your Bongo.

My Bongo is in the garage and I don’t know which part I need?

Feel free to give us a call whilst your Bongo is in repair, we can help to identify which part it is that you require. We are also happy to talk to your garage to ensure clear communication is advice is given on what is needed to fix your Bongo.

What payment types can I use?

We accept most credit/debit card payments, as well as paypal. The only payment options we don’t accept is Amex and Cheque.

Why does my order have a surcharge added to the basket?

We use surcharges to ensure we receive parts back. The surcharges work as follows; order the new part that you require, pay a surcharge on the item (it will be added to your cart), send back your old part for re-conditioning. Once your old part has been received, we will refund the surcharge cost.

Why can’t I select International Shipping?

International and European shipping costs depend on each individual order. Overseas orders are based on weight and dimensions of the parcels being sent. This is the reason why we can’t put international shipping onto our website. Feel free to give us a call to arrange international shipping and we would be happy to put a quote together for you.

How long does delivery take?

Most of our deliveries are next day via DPD courier, however some parcels may take between 2-3 days for delivery.

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